AI-NATIVE CX PLATFORM
Unify your channels, automate with intelligence, and deliver exceptional customer experiences. One platform. Three suites. Zero compromises.
Unified Platform
AI-native cloud contact center. Manage all customer interactions from a unified interface with built-in artificial intelligence.
Sales intelligence and proactive engagement. Accelerate your pipeline with AI-powered conversational sales tools.
Unified social media management. Publish, engage, and analyze your performance across all networks from a single dashboard.
Customer Service Suite
Artificial Intelligence
Real-time response suggestions based on the conversation context.
Action and product recommendations tailored to the customer profile.
Instant synthesis of every conversation for optimal follow-up.
Automatic evaluation of 100% of interactions with real-time scoring.
« Hello, I see that your order #4521 was shipped yesterday. Would you like me to send you the tracking link via WhatsApp? »
-- Suggestion generated by AI Copilot
Voice Engine
Instant speech-to-text conversion with speaker diarization.
Simultaneous translation for conversations without language barriers.
Real-time emotion detection to adapt the agent's response.
Automatic synthesis with key points and action items in 3 seconds.
Native AI
Our AI is trained on real customer experience data, not generic models.
AI fine-tuned for customer service, not a generic LLM. Understands business context.
Native multilingual support including Arabic, Darija, French, and African languages.
The model improves with every interaction. The more you use it, the more accurate it gets.
Transparency, explainability, and human control at every step of the decision-making process.
Omnichannel
Every channel converges into a unified customer profile. Zero repetition, zero friction.
Ecosystem
Connect UniflowCX to your existing tools in just a few clicks.
Industry Solutions
Secure transactional alerts, KYC verification via WhatsApp, and full regulatory compliance.
Customer self-service, complaint management, automatic top-up, and multichannel technical support.
Order tracking, abandoned cart recovery, product recommendations, and conversational support.
Appointment scheduling, prescription reminders, telemedicine, and patient follow-up with enterprise security.
Citizen notifications, emergency alerts, digital identity verification at national scale.
Automated claims filing, case tracking, proactive renewal, and personalized advice.
Coverage
A platform born in Africa, built for the world.
Regional hub — headquarters, R&D, and operations. Support in Arabic, Darija, and French.
Tunisia, Algeria, Egypt, Libya. Local infrastructure and certified partners.
Senegal, Ivory Coast, Cameroon, and more. Native French-speaking support.
UAE, Saudi Arabia, Qatar. Full Arabic localization and regional compliance.
France, Belgium, Spain. GDPR compliance and EU hosting available.
Security & Deployment
Join the businesses that have already unified their customer experience management.
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